How to control which users have access to a brand?

Answered
image avatar

Allison B.

Posted Apr 18, 2024

Hi Zendesk Community,

Our company utilizes multiple brands within Zendesk as different help sites for users of our software. However, we need to control which users can view which brands, as some content is only suitable for certain user personas. What would be the best method to facilitate this functionality?

Thank you!

0

1

1 comment

Date
    Newest
      image avatar

      Brandon Tidd

      Hey 1268683859509 

       

      Gating content behind user segments aligned to your user personas would be the best play here.   It is advisable to create content that is available generically in each brand, however, so your non-permissioned agents don't stumble across a blank help center.  Hope this helps!

       

      Brandon

      0

      Sign in to leave a comment.

      Didn't find what you're looking for?

      New post