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Show error messaging when end-users attempt to sign in via a business Microsoft account



Posted Oct 14, 2024

As mentioned here, end users are only able to use Microsoft SSO if their Microsoft identity is from a personal Microsoft account. Zendesk does not support Microsoft SSO for business accounts (e.g. Microsoft Entra ID accounts, formerly Azure Active Directory).

 

Currently, if a user attempts to sign in using an Entra ID, authentication fails without any kind of error message for the end-user. They simply attempt to sign in, the attempt silently fails, and they are brought back to the login page without any indication as to why their attempt failed.

 

It would be nice if Zendesk gave more direction to the end-user in such scenarios (similar to what happens in https://support.zendesk.com/hc/en-us/articles/4408830961818-Authorization-error-Error-400-admin-policy-enforced - I understand that this is an error provided by Google, but if Zendesk could provide an error in the absence of one from Microsoft, that'd help avoid confusion for customers attempting to sign in using their business Microsoft accounts).


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Hey Dylan,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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