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Article Summary loses underline & italics formatting



Posted Nov 04, 2024

Steps:

 

  1. Insert a “summary" block into the article
  2. Write a custom summary 
  3. Add formatting:
    1. bold
    2. italics
    3. underline
  4. Click Save
  5. View / Preview the article

 

Expected:

  • If the Editor allows you to add formatting, then the published article should retain that formatting

 

Actual:

  • Published articles:
    • retain bold formatting
    • do not retain italics
    • do not retain underline

 

Editor:

 

 

Article:

 

 

Note:

  • I personally wouldn't use underline. If for any reason you are going to implement SOME but not ALL formatting, italics is my top priority, and then bold.

 


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1 comment

image avatar

Patrycja Walencik

Zendesk Product Manager

Nikki Goodson, thank you for your feedback, we will try improve this capability 

Have a great day, 
Pati 

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