Zendesk uses web cookies to collect information about you when you visit our Site. This information might be about you, your preferences, or your device. At Zendesk, we may use this information for purposes that include ensuring basic functionality of our Sites; remembering user preferences, including your cookie preferences; measuring the effectiveness of our Sites, marketing campaigns, and email communications; and personalizing online content.
Please review the different category headings below to learn more and adjust the cookie settings on your current device. Please note that you will need to ensure that each web browser is adjusted to reflect your preferences if you use different computers or mobile devices.
For more information about how Zendesk uses web cookies, please see our Cookie Notice.
4 comments
Patrycja Walencik
Alex Finster-Rowen thank you for the feedback, as a solution I can recommend formatting text with Markdown:
Markdown is a simple markup language you can use to easily add formatting to plain text. The new article editor now supports the following Markdown commands:
Bold – Type **text** or __text__ or keyboard shortcut command + B
Italic – Type *text* or _text_ keyboard shortcut command + I
Code – Type `text`,
Bulleted list – Start a line with * or - followed by a space.
Numbered list – Start a line with 1. or 1) followed by a space.
Headings – Start a line with # or ## or ### followed by a space to create a heading 1, heading 2, or heading 3 (up to heading 6 if options defines more headings).
Block quote – Start a line with > followed by a space.
Code block – Start a line with ```.
Horizontal line – Start a line with ---
-1
Alex Finster-Rowen
Hi Patrycja
Thanks for the update. I use keyboard commands (markdown) because it is the most productive way of formatting at the moment. However, what's the point of having the toolbar in that case?
I hope this can be improved.
Thanks
Alex
0
Anna Kelian
It’s often difficult to determine which heading style is applied or whether a heading is bolded, as these settings are now hidden. This requires us to click into the formatting bar each time to check the applied heading style or bold formatting, which slows down the workflow.
0
Jen Overall
I agree, I think it should be on the toolbar without having to click on the down arrow.
0