Recent searches

No recent searches

Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

New post
Show all
    Sort by recent activity
      Explore report on macro usage
      Not Planned
      Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with...

      Posted May 18, 2017 · Permanently deleted user

      95

      Followers

      113

      Votes

      48

      Comments

      Feature request: Ability to report on the 'Intelligence> Summary' for multiple tickets in a View
      I have created a View that lists certain Support tickets. I want to be able to create a report which shows the 'Intellig...

      Posted Nov 21, 2024 · Stuart French

      5

      Followers

      3

      Votes

      5

      Comments

      Sorting results by attribute in a table chart format
      From my comment in this article:

      Posted Jul 29, 2019 · Hillary Latham

      42

      Followers

      45

      Votes

      17

      Comments

      View help center usage by organization
      I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to deter...

      Posted Apr 30, 2024 · Miguel Contreras

      1

      Follower

      1

      Vote

      1

      Comment

      Product feedback: reamed values to be pre-selected and saved for usage across all reports
      Not Planned
      Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to us...

      Posted Apr 19, 2023 · Anastasia Kachanova

      6

      Followers

      5

      Votes

      3

      Comments

      Product feedback: Live reporting in Zendesk to be more customizable
      Hi Team, Unfortunately, currently Explore live reports cannot be edited, customized or created. It will be highly benefi...

      Posted Jul 03, 2024 · Georgi Tanchev

      3

      Followers

      6

      Votes

      2

      Comments

      Sending a Scheduled Report in Explore
      Planned
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Posted Dec 19, 2019 · Ruth Nogueron

      68

      Followers

      60

      Votes

      39

      Comments

      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Posted Mar 14, 2022 · Zach Burns

      23

      Followers

      7

      Votes

      15

      Comments

      Being able to report on custom fields or statuses in business hours
      We are looking to implement an additional timestamp in our reporting for when an issue has been fixed, but the ticket ca...

      Posted Mar 27, 2024 · Kristin Bouveng

      2

      Followers

      1

      Vote

      2

      Comments

      Allow custom fields in Backlog Dataset
      We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highl...

      Posted Feb 16, 2019 · Barry McBride

      56

      Followers

      61

      Votes

      43

      Comments