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Phillip A
Joined Apr 28, 2022
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Last activity Jan 01, 2025
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Latest activity by Phillip A
Phillip A commented,
Community comment Q&A - Tickets and email
Hi Everyone!
I just wanted to share a quick update: at the moment, light agents can only change the ticket status if they are the ticket requester. In that case, they will need to set it manually in the Zendesk interface. If you're curious to learn more about this, you're welcome to check out this super helpful link: https://support.zendesk.com/hc/en-us/articles/4408846501402-Understanding-and-setting-light-agent-permissions.
Thanks a bunch for your understanding!
I just wanted to share a quick update: at the moment, light agents can only change the ticket status if they are the ticket requester. In that case, they will need to set it manually in the Zendesk interface. If you're curious to learn more about this, you're welcome to check out this super helpful link: https://support.zendesk.com/hc/en-us/articles/4408846501402-Understanding-and-setting-light-agent-permissions.
Thanks a bunch for your understanding!
View comment · Posted Jan 01, 2025 · Phillip A
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