Andrei Kamarouski

Community Moderator

Total activity

188
Last activity

May 13, 2022 15:49
Member since

April 15, 2021 15:08
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3 users
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25
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82

Activity overview

Latest activity by Andrei Kamarouski

Andrei Kamarouski commented, May 13, 2022 15:49
CJ Johnson Your case looks pretty complex! 😅Could you try this version of the formula (without [Changes - Field name] in the DATE_FIRST_FIX)? IF [Comment present]=TRUEAND [Comment public]=TRUEAND ...
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- Andrei Kamarouski
- Created May 13, 2022 15:49
- 0 votes
Andrei Kamarouski commented, May 13, 2022 13:12
Hi CJ Johnson, Recently I had a similar Explore task to define the timestamp of the latest agent comment. Having a very similar formula I had an issue that MANY last comment timestamps were given p...
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- Andrei Kamarouski
- Created May 13, 2022 13:12
- 0 votes
Andrei Kamarouski commented, December 02, 2021 08:28
Hi Eugene Orman and Darenne,I am working on one use case and found one issue with the DATE_FIRST_FIX function. From your docs, it sounds like it should return single ("Returns the earliest update t...
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- Andrei Kamarouski
- Created December 02, 2021 08:28
- 0 votes
Andrei Kamarouski commented, November 16, 2021 17:20
Hi Dennis Jaura, great to hear that you have used this tip! In order to try to help you, I would ask you to send an email to our Zendesk at help[at]pythia.cc :)
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- Andrei Kamarouski
- Created November 16, 2021 17:20
- 0 votes
Andrei Kamarouski commented, September 15, 2021 16:02
Hi @..., Thank you for much for your gorgeous feedback! I am very happy to hear it! =) P.S. You might be amazed with our productivity apps called Pythia.
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- Andrei Kamarouski
- Created September 15, 2021 16:02
- 0 votes
Andrei Kamarouski created a post, March 23, 2021 18:39
Tip: How to optimise your macros usage in Zendesk
1. Community
2. Tips from users - Zendesk Suite
Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and exc...
- Andrei Kamarouski
- Created March 23, 2021 18:39
- 9 followers
- 6 comments
- 5 votes
Andrei Kamarouski created a post, February 17, 2021 09:22
Tip: Showing predefined answers for custom field values in your Help Center webform
1. Community
2. Tips from users - Zendesk Suite
Hi all! Today I would like to share a very nice tip that expands the standard self-service options of your Help Center running on Zendesk (BTW you can find more Help Center related tips in Zendesk ...
- Andrei Kamarouski
- Created February 17, 2021 09:22
- 13 followers
- 20 comments
- 2 votes
Andrei Kamarouski commented, September 07, 2020 09:19
Hi @Giovanna Chethuan, Thank you very much! =)
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- Andrei Kamarouski
- Created September 07, 2020 09:19
- 0 votes
Andrei Kamarouski created a post, June 18, 2020 18:17
How to organize an excellent tickets categorization in Zendesk
1. Community
2. Tips from users - Zendesk Suite
Hi! 👋 More than one year ago I have posted my main contribution to Zendesk Community – the post about Using Customer Journey idea to set up or scale your Zendesk. Since that time I had implemented ...
- Andrei Kamarouski
- Created June 18, 2020 18:17
- 8 followers
- 2 comments
- 1 vote
Andrei Kamarouski commented, June 12, 2020 15:26
Great! 👍 P.S. It is very nice to see all the improvements towards KCS alignment you did during the last years! =)
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- Andrei Kamarouski
- Created June 12, 2020 15:26
- 0 votes