Andrei Kamarouski

Community Moderator

Total activity

213
Last activity

January 17, 2023 09:00
Member since

April 15, 2021 15:08
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5 users
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30
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86

Activity overview

Latest activity by Andrei Kamarouski

Andrei Kamarouski commented, January 17, 2023 09:00
Hey, is there any way to prioritize the transferred chats to the top of the queue? Because by default, they are going to the bottom. Transferred chats are added to the bottom of the chat routing...
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- Andrei Kamarouski
- Created January 17, 2023 09:00
- 0 votes
Andrei Kamarouski commented, November 17, 2022 10:47
Hey, any ETA about adding Agent name attribute to track the agent activities (like messages)on a more granular updates level (deeper than just the Assignee name)?
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- Andrei Kamarouski
- Edited November 17, 2022 10:48
- 0 votes
Andrei Kamarouski commented, October 26, 2022 18:23
Hi all, Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
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- Andrei Kamarouski
- Created October 26, 2022 18:23
- 0 votes
Andrei Kamarouski commented, October 26, 2022 18:22
Hi all, Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
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- Andrei Kamarouski
- Created October 26, 2022 18:22
- 0 votes
Andrei Kamarouski commented, October 17, 2022 10:53
Dane Hey, thx for coming back. Seems like you missed my point. :) Let me explain another way. I don't need to calculate this data per brand on the account. I need it per the whole account with mult...
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- Andrei Kamarouski
- Created October 17, 2022 10:53
- 0 votes
Andrei Kamarouski commented, October 01, 2022 11:28
Hi Claire, Sure! It should be like this (for Support: Updates history dataset). D_COUNT(Agent comments)/SUM(Total Time) Where Total Time is defined like this (based on ZD recipe). IF ([Changes - F...
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- Andrei Kamarouski
- Created October 01, 2022 11:28
- 0 votes
Andrei Kamarouski commented, September 23, 2022 06:59
Hey, great to have this dataset finally! I am curious about Wait status attribute (compared to Ticket status). What is the main difference and use cases to use it? Andrei KamarouskiZendesk Expert, ...
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- Andrei Kamarouski
- Created September 23, 2022 06:59
- 1 vote
Andrei Kamarouski commented, September 23, 2022 06:43
Mira Amazing! I love to hear it! 😁@Max-Kristian Ferslev Heiredal Hey, yes, I started implementing this model in Explore a few months ago and see great feedback! Contact us on pythia.cc to get more ...
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- Andrei Kamarouski
- Created September 23, 2022 06:43
- 0 votes
Andrei Kamarouski commented, September 09, 2022 19:57
Hi Eugene Orman, I need your expert help =) I am using this formula to find the global average of Solved tickets in the whole Zendesk instance (it has just one single brand). I can slice the report...
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- Andrei Kamarouski
- Created September 09, 2022 19:57
- 1 vote
Andrei Kamarouski commented, July 14, 2022 10:01
Your need sounds exactly like the main driver for our Quick Buttons feature! Customizable individual list of macros for each agent. We limit it to 8 buttons because practically it is enough and fit...
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- Andrei Kamarouski
- Created July 14, 2022 10:01
- 0 votes