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Andrew Lo
Joined Apr 15, 2021
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Last activity May 31, 2022
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Latest activity by Andrew Lo
Andrew Lo commented,
What happened in my case was being logged in on two separate devices.
One would be "idle" and cause the status to change to invisible on both devices.
It is possible having it open in another window may also reproduce the problem.
View comment · Posted May 31, 2022 · Andrew Lo
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Andrew Lo commented,
My status is turning to Invisible even though my "Idle timeout" settings are set to "Off".
Any ideas on what the problem could be here?
View comment · Posted Jan 25, 2022 · Andrew Lo
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Andrew Lo commented,
It is now 2022.
Any update on when multi agent conversations will be supported in the Agent Workspace?
When will it be required to move to the Agent Workspace?
Simply put, these is functionality missing that is stopping us from moving to the unified Agent Workspace.
View comment · Posted Jan 10, 2022 · Andrew Lo
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Andrew Lo commented,
+1 on what everyone has basically already said about this.
It seems like this has been a request for a really long time and not much has been done about it and whatever has been done is a financial barrier.
View comment · Posted Apr 14, 2021 · Andrew Lo
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Andrew Lo created a post,
I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been resolved.
Looking to get new insight on how to make this possible.
Link to original post.
Feature request to add repeated incoming chat notifications that occur every x seconds.
Use case 1: Someone has stepped away for a minute and doesn't know that there is an incoming chat because the notification only sounds once.
Use case 2: If a chat request isn't handled in x seconds, it will send the notification again so other agents know that it needs to be taken.
Posted Sep 25, 2020 · Andrew Lo
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