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Monika

Joined Apr 15, 2021

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Last activity Nov 01, 2021

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ACTIVITY OVERVIEW

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Monika commented,

Community comment Feedback - Ticketing system (Support)

I support this request as it is very annoying for agents doing a good job having a false negative rating when the customer clicked wrong or did not read the answer or rate the company if there is a feature missing but not rating the answer of the agent.
Especially if you use the CSAT as KPI and measure the performance this is not good.

So let's not only care for customers satisfaction but also for agents satisfaction.

View comment · Posted Nov 01, 2021 · Monika

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