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Lisa Grant

Joined Oct 22, 2021

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Last activity Feb 10, 2023

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ACTIVITY OVERVIEW

Latest activity by Lisa Grant

Lisa Grant commented,

CommentTicket customization

I am also unable to see this new feature. We are on the Professional plan so not sure why I don't see the ability to enable.

View comment · Posted Feb 01, 2023 · Lisa Grant

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Lisa Grant commented,

Community comment Feedback - Admin Center

This change is truly HORRIBLE. Lack of complete common sense. Now I need to take 10 steps to complete ONE simple task related to Support. Hopefully they will add back soon some key elements like they did with Explore.

View comment · Posted Mar 08, 2022 · Lisa Grant

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Lisa Grant commented,

Community comment Feedback - Help Center (Guide)

Honestly shocked reading this thread. I don't understand how Zendesk STILL doesn't have this feature. As Zendesk users, we know first hand what it means to service customers. This is a basic and IMPORTANT function that is missing for your CUSTOMERS. Content Blocks don't even remotely solve the issue we are facing. And it's quite embarrassing that Zendesk still hasn't figured this out. Please save the generic reply and just add this to the product roadmap for the NEAR FUTURE. Otherwise at some point people will get tired of waiting and this thread will soon become a thread on what platforms other than Zendesk have this ability.

View comment · Posted Mar 03, 2021 · Lisa Grant

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