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Maddie Knight
Joined Nov 12, 2024
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Last activity Nov 12, 2024
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Latest activity by Maddie Knight
Maddie Knight commented,
I second the comment from Jakob Kruse - "Is it possible that the updated Triggers page has slightly manipulated existing triggers?"
Over night our WhatsApp tickets are now being created with an 'OPEN' status, when previously it was ‘NEW’.
There isn't anything in the associated triggers to suggest this is an Action. Why is the system now setting the status at 'OPEN'? This is messing with our existing SLA's and Time Spent.
View comment · Posted Nov 12, 2024 · Maddie Knight
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