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Emilie Schutyser
Joined Jun 01, 2023
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Last activity Jun 15, 2023
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Latest activity by Emilie Schutyser
Emilie Schutyser commented,
Hello,
Coming back to the questions asked on May 14 and June 5 2021, is there in the meantime a way to alter the text or the behavior of the button "yes, close my request" at the end of the article displayed in the email?
We have a lot of confusion with our clients, that close their tickets with these buttons without meaning to. They then create new tickets when not receiving response on their first created (and mistakenly closed) ticket, being frustrated about the extended waiting time and lack of responsitivity from our customer care teams.
Is there a solution for this?
Thanks!
View comment · Posted Jun 15, 2023 · Emilie Schutyser
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