Búsquedas recientes

No hay búsquedas recientes

Discussion - Artificial Intelligence

Ask questions and share experiences related to AI-powered features in customer service and support. Engage with experts, thought leaders, and fellow customers on AI-related topics.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Discussion: Zendesk Guide AI & Self-Service Best Practices Q+A
      Mostrada
      Hello fellow community friends and AI specialists,

      Publicado 14 feb 2024 · Brett Bowser

      12

      Seguidores

      1

      Voto

      5

      Comentarios

      How are you starting to use AI for work?
      Mostrada
      Hey Z...

      Publicado 10 ene 2024 · Brett Bowser

      21

      Seguidores

      2

      Votos

      16

      Comentarios

      AI Resources
      Mostrada
      Hello Community! Here's a list of AI-related resources that we've put together to help you understand the role of AI in ...

      Publicado 02 ene 2024 · Brett Bowser

      10

      Seguidores

      0

      Votos

      1

      Comentario

      Welcome to the AI discussion topic
      Mostrada
      Hello fellow community members and AI enthusiasts!

      Publicado 02 ene 2024 · Brett Bowser

      8

      Seguidores

      1

      Voto

      0

      Comentarios

      How can I help AI answer when we have different end user roles?
      We have three different role types in our software, which are basically: - basic end user - manager level - admin level ...

      Publicado 06 feb 2025 · Nikki Goodson

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Messaging/procedures - Auto Assist creating a message loop?
      Currently, I am having some hit and miss moments using auto assist for messaging, although thoroughly enjoying myself du...

      Publicado 03 mar 2025 · Aaran Chilinski - Customer Success Developer

      1

      Seguidor

      0

      Votos

      0

      Comentarios

      are the predictions capable to learn?
      I am in search of information if the predictions are learnable. I would like to know if intent, language or sentiment ch...

      Publicado 20 jun 2024 · Peter Rittau

      11

      Seguidores

      1

      Voto

      1

      Comentario

      Handling Chit-Chat (Hi, Hello, Morning)
      I am using the out of the box Zendesk AI Agent (Chatbot, Flow Builder) with the GenAI enabled. Its having trouble handli...

      Publicado 28 may 2024 · Michael

      7

      Seguidores

      0

      Votos

      4

      Comentarios

      Does your AI BOT hallucinate?
      Respondidas
      Wondering if anyone using the Generative AI bot in their help centre has experienced their bot providing incorrect artic...

      Publicado 05 dic 2023 · Mandy Labriola

      8

      Seguidores

      0

      Votos

      8

      Comentarios

      Can Zendesk Advance Bot generate answer via searching content from specific website？
      Respondidas
      I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am intere...

      Publicado 06 feb 2024 · Nick

      4

      Seguidores

      0

      Votos

      1

      Comentario