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Discussion - Artificial Intelligence

Ask questions and share experiences related to AI-powered features in customer service and support. Engage with experts, thought leaders, and fellow customers on AI-related topics.

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      Discussion: Zendesk Guide AI & Self-Service Best Practices Q+A
      Afixado
      Hello fellow community friends and AI specialists,

      Publicado 14 de fev. de 2024 · Brett Bowser

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      How are you starting to use AI for work?
      Afixado
      Hey Z...

      Publicado 10 de jan. de 2024 · Brett Bowser

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      AI Resources
      Afixado
      Hello Community! Here's a list of AI-related resources that we've put together to help you understand the role of AI in ...

      Publicado 02 de jan. de 2024 · Brett Bowser

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      Welcome to the AI discussion topic
      Afixado
      Hello fellow community members and AI enthusiasts!

      Publicado 02 de jan. de 2024 · Brett Bowser

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      How can I help AI answer when we have different end user roles?
      We have three different role types in our software, which are basically: - basic end user - manager level - admin level ...

      Publicado 06 de fev. de 2025 · Nikki Goodson

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      Messaging/procedures - Auto Assist creating a message loop?
      Currently, I am having some hit and miss moments using auto assist for messaging, although thoroughly enjoying myself du...

      Publicado 03 de mar. de 2025 · Aaran Chilinski - Customer Success Developer

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      are the predictions capable to learn?
      I am in search of information if the predictions are learnable. I would like to know if intent, language or sentiment ch...

      Publicado 20 de jun. de 2024 · Peter Rittau

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      Handling Chit-Chat (Hi, Hello, Morning)
      I am using the out of the box Zendesk AI Agent (Chatbot, Flow Builder) with the GenAI enabled. Its having trouble handli...

      Publicado 28 de mai. de 2024 · Michael

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      Does your AI BOT hallucinate?
      Respondido
      Wondering if anyone using the Generative AI bot in their help centre has experienced their bot providing incorrect artic...

      Publicado 05 de dez. de 2023 · Mandy Labriola

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      Can Zendesk Advance Bot generate answer via searching content from specific website？
      Respondido
      I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am intere...

      Publicado 06 de fev. de 2024 · Nick

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