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Discussion - Artificial Intelligence

Ask questions and share experiences related to AI-powered features in customer service and support. Engage with experts, thought leaders, and fellow customers on AI-related topics.

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      Discussion: Zendesk Guide AI & Self-Service Best Practices Q+A
      Épinglée
      Hello fellow community friends and AI specialists,

      Publication le 14 févr. 2024 · Brett Bowser

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      How are you starting to use AI for work?
      Épinglée
      Hey Z...

      Publication le 10 janv. 2024 · Brett Bowser

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      AI Resources
      Épinglée
      Hello Community! Here's a list of AI-related resources that we've put together to help you understand the role of AI in ...

      Publication le 02 janv. 2024 · Brett Bowser

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      Welcome to the AI discussion topic
      Épinglée
      Hello fellow community members and AI enthusiasts!

      Publication le 02 janv. 2024 · Brett Bowser

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      How can I help AI answer when we have different end user roles?
      We have three different role types in our software, which are basically: - basic end user - manager level - admin level ...

      Publication le 06 févr. 2025 · Nikki Goodson

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      Messaging/procedures - Auto Assist creating a message loop?
      Currently, I am having some hit and miss moments using auto assist for messaging, although thoroughly enjoying myself du...

      Publication le 03 mars 2025 · Aaran Chilinski - Customer Success Developer

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      are the predictions capable to learn?
      I am in search of information if the predictions are learnable. I would like to know if intent, language or sentiment ch...

      Publication le 20 juin 2024 · Peter Rittau

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      Handling Chit-Chat (Hi, Hello, Morning)
      I am using the out of the box Zendesk AI Agent (Chatbot, Flow Builder) with the GenAI enabled. Its having trouble handli...

      Publication le 28 mai 2024 · Michael

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      Does your AI BOT hallucinate?
      Avec réponse
      Wondering if anyone using the Generative AI bot in their help centre has experienced their bot providing incorrect artic...

      Publication le 05 déc. 2023 · Mandy Labriola

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      Can Zendesk Advance Bot generate answer via searching content from specific website？
      Avec réponse
      I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am intere...

      Publication le 06 févr. 2024 · Nick

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