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Kathy's Avatar

Kathy

Incorporación 16 may 2021

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Última actividad 19 jul 2023

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24

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4

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Última actividad de Kathy

Kathy hizo un comentario,

ComentarioManaging Talk

Hi,

Is there a way to limit which group has access to call recordings?

Thanks!

Ver comentario · Publicado 03 feb 2023 · Kathy

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Kathy hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This is a critical feature, any updates? Other than seeing macros via QA, I don't have a way to see what all is being used. We do a yearly review of our brand voice and would love to export all macros.

 

Ver comentario · Publicado 16 nov 2022 · Kathy

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Kathy creó una publicación,

Publicación Feedback - Ticketing system (Support)

I'd love to see an option to make the Subject field on a ticket read only for Agents. We have run into instances of accidental copy/paste, etc. and the subject line is changed. There is no reason to have the subject line changed in our organization and has led to duplicate tickets, information going the customer that shouldn't. 

 

Publicado 22 jul 2022 · Kathy

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