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Robert Winther

Data ingresso 16 apr 2021

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Ultima attività 26 gen 2023

CTO, Consensus IT

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Ultima attività di Robert Winther

Robert Winther ha commentato,

Commento nella community Feedback - Ticketing system (Support)

PLEASE prioritize this!

We are wasting time EVERY day, because it's so difficult to see, where one update stops and another one start, especially when there is replies to replies to replies.

It's the worst of the many, bad bad UX/UI decisions that have been made with the big update of last year.

Visualizza commento · Data ultimo post: 05 gen 2023 · Robert Winther

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Robert Winther ha commentato,

CommentoAdditional ticket channels

This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Support interface, so displaying the requester's (or visitor's) name in the tabs will be more useful to agents than having multiple tabs showing “Conversation with XYZ”.

Clearly not 'more useful' to all, looking at how many have requested having at least the ability to chose if Subject Line instead.

8 months after Ethan formally made a post requesting the feature, and as usual from Zendesk, no signs of listening to their Customers.

Visualizza commento · Data ultimo post: 15 nov 2022 · Robert Winther

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Robert Winther ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Agree: Just got the same notification, and the wording makes it sound like no licenses is available.

It's at best bad wording, but if I was in a bad mood, I would say they are trying to sell unnecessary licenses.

Visualizza commento · Data ultimo post: 29 ott 2020 · Robert Winther

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