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Robert Winther

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2023년 1월 26일

CTO, Consensus IT

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커뮤니티 댓글 Feedback - Ticketing system (Support)

PLEASE prioritize this!

We are wasting time EVERY day, because it's so difficult to see, where one update stops and another one start, especially when there is replies to replies to replies.

It's the worst of the many, bad bad UX/UI decisions that have been made with the big update of last year.

댓글 보기 · 2023년 1월 05일에 게시됨 · Robert Winther

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댓글Additional ticket channels

This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Support interface, so displaying the requester's (or visitor's) name in the tabs will be more useful to agents than having multiple tabs showing “Conversation with XYZ”.

Clearly not 'more useful' to all, looking at how many have requested having at least the ability to chose if Subject Line instead.

8 months after Ethan formally made a post requesting the feature, and as usual from Zendesk, no signs of listening to their Customers.

댓글 보기 · 2022년 11월 15일에 게시됨 · Robert Winther

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Agree: Just got the same notification, and the wording makes it sound like no licenses is available.

It's at best bad wording, but if I was in a bad mood, I would say they are trying to sell unnecessary licenses.

댓글 보기 · 2020년 10월 29일에 게시됨 · Robert Winther

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