사전대응 채팅을 사용하여 주요 방문자 타겟팅하기

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Aimee Spanier

Zendesk Documentation Team

2025년 3월 20일에 편집됨

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      Ivan Miquiabas

      Hi Aishat,
       
      Thanks for reaching out!
       
      If you are referring to Chat Mobile SDK, Yes it does work, although with some limitation. When a customer visits your mobile app with a Chat mobile SDK installed, Zendesk Chat recognizes the page title as Mobile chat connected. This can be used as a condition for all Chat triggers to fire only for mobile app users. 
       
      Please check the details on this article to know more.  
       
       
      Cheers! 

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      Aishat G.

      Hi, 

      Does this work with the mobile application chat? 
      If we install the Zendesk live chat in our mobile app, can we target proactively the user through that channel? 

      Regards

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      Dane

      Hi Rapahel,
       
      The "Options" in shortcuts is not available for Chat triggers.

      -1

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      Raphaël Péguet - Officers.fr

      Hi!

      With shortcuts you can create questions messages with options for the customer as below:

      My question is how to write into the trigger script to be able to send the same kind of messages to the customer because it is not proposed:

      Best regards,

      Raphael

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      Dainne Kiara Lucena-Laxamana

      Hi Nikki

      The condition "Visitor Page URL contains" does affect the whole URL. So yes, you can create a proactive chat based on those keywords. 

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      Nikki

      For

      Visitor Page URL contains

      does this consider every single part of the URL? Or only the base part?

      Example:

      https://qademo.timestudy.co/Admin/AccessRights.aspx?id=45#step=5

      Can I trigger a proactive chat based on either "Admin" or "AccessRights" or "step=5" ? 

      Can I trigger based on "AccessRights.aspx" and have it NOT trigger at the URL containing "AccessRightsTest" ? 

      Thanks! 

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      Brett Bowser

      Hey Julian,

      I believe there's a chat trigger condition for "department status = offline" that you should be able to use when creating your trigger. I'd recommend taking a look at this article for more information: Zendesk Chat triggers conditions and actions reference
       
      I hope this helps!

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      Julian

      Is it possible to use this function also without an agent is online, so we can keep the function in offline mode but customers can email us instead?

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      DJ Buenavista Jr.

      Hi Carissa,
       
      Unfortunately, this is not possible. The only way for an end-user to get initiated without clicking or doing anything is thru pro-active chat. Agents cannot pro-actively chat customers, they can only start chatting with a customer once they initiated a chat through the web widget.
       
      Thank you!
       
       
      Kind regards,

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      ZDAdmin

      Hi

      Is is possible for an agent to initiate a chat, even if the web site users has not clicked anything. I don't want a trigger to start it, but rather an agent ?

      Thanks

      Parisch Browne

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