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Toshikazu Asaka

Entrou em 27 de out. de 2021

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Última atividade em 02 de out. de 2024

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Toshikazu Asaka comentou,

ComentárioZendesk messaging

Agree with many people above.

We need “Brand is” condition too!

Exibir comentário · Publicado 02 de out. de 2024 · Toshikazu Asaka

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Toshikazu Asaka comentou,

ComentárioZendesk messaging

Hello Zendesk team,

I would like to share a couple of feedback and request.
 

1. I would like to request Dynamic content being applicable to Proactive messages. I read in thread above that it is currently not supported as of April 2023. When will it be enabled?
2. When I clone a proactive message, message copy in original one won't be carried over to cloned one. It is automatically reverted to default message copy.

Hope these could be improved in the near future. Thank you.

Exibir comentário · Publicado 30 de mai. de 2024 · Toshikazu Asaka

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Toshikazu Asaka comentou,

ComentárioBuilding reports

It would be helpful if you could provide us a table of what metric works with which filter.

Exibir comentário · Publicado 13 de mar. de 2024 · Toshikazu Asaka

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Toshikazu Asaka comentou,

ComentárioThird party and social messaging channels

We have been receiving scam such as

"Important Notification:

Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies."

How can I configure auto solve ticket or block in Admin setting?
I have tried several ways with trigger, automation and chat trigger that didn't work at all. 

Please advise if someone knows. Thank you!

Exibir comentário · Publicado 18 de jan. de 2024 · Toshikazu Asaka

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Toshikazu Asaka comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Voting this as well.

I don't see the point if we could not measure the effectiveness of trigger set in terms of CX.
Adding a tag in trigger setting is we can only quantify how many customers contacted through triggers. It would be more helpful to know how many conversations customer initiated against the number of trigger fired (engagement rate %). We might be able to review how much trigger would be helpful from customer's point of view.

Exibir comentário · Publicado 02 de nov. de 2022 · Toshikazu Asaka

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