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Toshikazu Asaka
已加入2021年10月27日
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最后活动2024年10月02日
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的最新活动 Toshikazu Asaka
Toshikazu Asaka 进行了评论,
Agree with many people above.
We need “Brand is” condition too!
查看评论 · 已于 2024年10月02日 发布 · Toshikazu Asaka
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Toshikazu Asaka 进行了评论,
Hello Zendesk team,
I would like to share a couple of feedback and request.
1. I would like to request Dynamic content being applicable to Proactive messages. I read in thread above that it is currently not supported as of April 2023. When will it be enabled?
2. When I clone a proactive message, message copy in original one won't be carried over to cloned one. It is automatically reverted to default message copy.
Hope these could be improved in the near future. Thank you.
查看评论 · 已于 2024年5月30日 发布 · Toshikazu Asaka
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Toshikazu Asaka 进行了评论,
It would be helpful if you could provide us a table of what metric works with which filter.
查看评论 · 已于 2024年3月13日 发布 · Toshikazu Asaka
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Toshikazu Asaka 进行了评论,
We have been receiving scam such as
"Important Notification:
Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies."
How can I configure auto solve ticket or block in Admin setting?
I have tried several ways with trigger, automation and chat trigger that didn't work at all.
Please advise if someone knows. Thank you!
查看评论 · 已于 2024年1月18日 发布 · Toshikazu Asaka
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Toshikazu Asaka 进行了评论,
Voting this as well.
I don't see the point if we could not measure the effectiveness of trigger set in terms of CX.
Adding a tag in trigger setting is we can only quantify how many customers contacted through triggers. It would be more helpful to know how many conversations customer initiated against the number of trigger fired (engagement rate %). We might be able to review how much trigger would be helpful from customer's point of view.
查看评论 · 已于 2022年11月02日 发布 · Toshikazu Asaka
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