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TJ

Entrou em 31 de ago. de 2022

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Última atividade em 28 de out. de 2024

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TJ comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Alright; after waiting ~30 minutes - now the chat bubble pops up. But any inquiries sent to it aren't displaying on the agent side, which is arguably even worse!

Exibir comentário · Publicado 28 de out. de 2024 · TJ

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TJ criou uma publicação,

Publicação Feedback - Ticketing system (Support)

After switching to ‘Agent Workspace’ now all my live chat features have switched to ‘Messaging’ and ‘Messaging’ is broken and not presenting a chat option when a visitor comes. Only my ‘Contact Us’ form pops up for them to submit a ticket.

 

Way to drop the ball…

Publicado 28 de out. de 2024 · TJ

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TJ comentou,

ComentárioDeveloper updates

In the same boat as some others.. received an email "Upgrade your SDK libraries to avoid upcoming API rate limits" and "Our records indicate that you use at least one available SDK."

Would be great if you could tell me what we're using... because I have no idea where to begin to look. We're primarily using 3rd party tools.

Exibir comentário · Publicado 22 de mar. de 2024 · TJ

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TJ comentou,

ComentárioLive chat agent guide

@..., your directions are for answer bots. This article is about live chat shortcuts; however I tried anyway:

Hi {{visitor_name||there}}!

My name is {{agent_name}}. Nice to e-meet you 😊

and it did not work.

Exibir comentário · Publicado 03 de set. de 2022 · TJ

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TJ comentou,

ComentárioLive chat agent guide

Is it possible to have a default fall-back on placeholders? I don't want my shortcuts to say "Hi Visitor 12345678" when they haven't filled out the form for some reason

Exibir comentário · Publicado 31 de ago. de 2022 · TJ

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