Pesquisas recentes


Sem pesquisas recentes

Andrew Nagel's Avatar

Andrew Nagel

Entrou em 24 de jan. de 2022

·

Última atividade em 28 de dez. de 2023

Seguindo

0

Seguidores

0

Atividade total

3

Votos

0

Assinaturas

2

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Andrew Nagel

Andrew Nagel comentou,

ComentárioWorking with articles in the knowledge base

Hi there!

I'd like to set up a KB article so that if the logged in user is, say, part of the support team, then they can see more information than a customer user.  For example:

Support team user sees this:
KBXXXX - Application stops with error 15.
Explanation: The service has experienced an error. Contact customer support.
Resolution: Gather logs and restart the service.

Customer user sees this:
KBXXXX - Application stops with error 15
Explanation: The service has experienced an error. Contact customer support.

Does this make sense? Is this possible?

Thanks!

Exibir comentário · Publicado 24 de jan. de 2022 · Andrew Nagel

0

Seguidores

0

Votos

0

Comentários