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Iñigo Cavia
Entrou em 21 de out. de 2022
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Última atividade em 02 de dez. de 2022
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Atividade mais recente por Iñigo Cavia
Iñigo Cavia comentou,
Hi!
okay, is there any course regarding standard calculated metrics? I never create one before and seems that technical knowledge is needed.
Thanks in advanced!
Exibir comentário · Publicado 02 de dez. de 2022 · Iñigo Cavia
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Iñigo Cavia criou uma publicação,
Hi!
I'm wondering if it's possible to get the totals of different reports in a "main" one. Usually each departments ask us to get the numbers of their views on ZD support, so we create the reports according to the conditions they set for each view. At this point they always ask for a general widget with total of the views created. (The metrics and filters change for each view so is not a possibility to add all of them on the same report as we will get wrong data.)
Thank you in advanced!
Publicado 28 de nov. de 2022 · Iñigo Cavia
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Iñigo Cavia comentou,
Hi,
If we assume that archive tickets are just the ones marked as solved:
- why I still seeing those tickets when I filter by status less than solved?
- It’s because this filter doesn’t affect to archived ones?
- should we understand that explore is filtering for those that are closed but unarchived because are not old (>3 months) enough?
Thanks!
Exibir comentário · Publicado 21 de out. de 2022 · Iñigo Cavia
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