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Kin

Entrou em 14 de dez. de 2023

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Última atividade em 06 de jul. de 2024

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Kin comentou,

ComentárioZendesk messaging
Hi Christina,
 
Would it be okay with you if you can kindly ask them to do a quick clear cache & cookies of their web browsers, then see if this will happen once more?
If so, kindly raise a ticket with us for further assistance.
 
Thanks

Exibir comentário · Publicado 06 de jul. de 2024 · Kin

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Kin comentou,

ComentárioSetting up Agent Workspace
Hi Tracy,
 
We have a documented article here about your question.
How can I change the status of my agents?

Exibir comentário · Publicado 06 de jul. de 2024 · Kin

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Kin comentou,

ComentárioGeneral questions and issues about tickets

Exibir comentário · Publicado 06 de jul. de 2024 · Kin

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Kin comentou,

ComentárioBusiness rules
Hi Estefania,
 
You should be able to see it at the left side of the ticket's point of view.
 

Exibir comentário · Publicado 03 de jul. de 2024 · Kin

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Kin comentou,

Comentário na comunidade Q&A - Account and billing
Hi Lynne,
 
May I ask if you can kindly raise a ticket for your request please?
 
Our guide for that is here, just in case.
 
https://support.zendesk.com/agent/users/1266371039310/requested_tickets
 
Thanks so much.

Exibir comentário · Publicado 28 de jun. de 2024 · Kin

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Kin comentou,

ComentárioData exports or data uploads
Hello Abi R,
 
I hope you're having a wonderful day! Could you please help us by submitting a support ticket so we can provide you with further assistance regarding your concern?
To make the process easier for you, you can refer to this helpful guide: Contacting Zendesk Customer Support

Exibir comentário · Publicado 25 de jun. de 2024 · Kin

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Kin comentou,

ComentárioBusiness rules
Hi Tami,
 
I hope you're having a great day! I wanted to share some helpful information with you. When it comes to capturing multiple phrases with the string conditions, each text string should have its own condition assigned to it. For example, if you have a condition for "yummy pie," you should also create a separate condition for "pie" if you want to trigger actions for both the full string or the individual word under Meet ANY of the following conditions.
 
You may refer to our documentation or article here, https://support.zendesk.com/hc/en-us/articles/4408823778458-How-does-the-Comment-text-condition-work-in-business-rules

Exibir comentário · Publicado 24 de jun. de 2024 · Kin

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Kin comentou,

ComentárioWeb Widget documentation

Hi Danielle,

To answer your question, yes this is possible for Growth plans.
If I may direct you to our article here, regarding your concern.  
Please note that by using this method, since you are using Messaging this will just open the widget on a new page and not a direct link.
 

Exibir comentário · Editado 07 de jun. de 2024 · Kin

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