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Kin

已加入2023年12月14日

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最后活动2024年7月06日

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评论Zendesk messaging
Hi Christina,
 
Would it be okay with you if you can kindly ask them to do a quick clear cache & cookies of their web browsers, then see if this will happen once more?
If so, kindly raise a ticket with us for further assistance.
 
Thanks

查看评论 · 已于 2024年7月06日 发布 · Kin

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评论Setting up Agent Workspace
Hi Tracy,
 
We have a documented article here about your question.
How can I change the status of my agents?

查看评论 · 已于 2024年7月06日 发布 · Kin

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评论General questions and issues about tickets

查看评论 · 已于 2024年7月06日 发布 · Kin

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评论Business rules
Hi Estefania,
 
You should be able to see it at the left side of the ticket's point of view.
 

查看评论 · 已于 2024年7月03日 发布 · Kin

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社区评论 Q&A - Account and billing
Hi Lynne,
 
May I ask if you can kindly raise a ticket for your request please?
 
Our guide for that is here, just in case.
 
https://support.zendesk.com/agent/users/1266371039310/requested_tickets
 
Thanks so much.

查看评论 · 已于 2024年6月28日 发布 · Kin

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评论Data exports or data uploads
Hello Abi R,
 
I hope you're having a wonderful day! Could you please help us by submitting a support ticket so we can provide you with further assistance regarding your concern?
To make the process easier for you, you can refer to this helpful guide: Contacting Zendesk Customer Support

查看评论 · 已于 2024年6月25日 发布 · Kin

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评论Business rules
Hi Tami,
 
I hope you're having a great day! I wanted to share some helpful information with you. When it comes to capturing multiple phrases with the string conditions, each text string should have its own condition assigned to it. For example, if you have a condition for "yummy pie," you should also create a separate condition for "pie" if you want to trigger actions for both the full string or the individual word under Meet ANY of the following conditions.
 
You may refer to our documentation or article here, https://support.zendesk.com/hc/en-us/articles/4408823778458-How-does-the-Comment-text-condition-work-in-business-rules

查看评论 · 已于 2024年6月24日 发布 · Kin

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评论Web Widget documentation

Hi Danielle,

To answer your question, yes this is possible for Growth plans.
If I may direct you to our article here, regarding your concern.  
Please note that by using this method, since you are using Messaging this will just open the widget on a new page and not a direct link.
 

查看评论 · 已于 2024年6月07日 编辑 · Kin

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