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为多个品牌添加Web Widget



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Jennifer Rowe

Zendesk Documentation Team

已于 2025年3月20日 编辑


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5 条评论

Hi 1263082240069,

 

Do you know how to delete web widgets after they are created? We have one widget for each of our 5 brands, but two of them were created for testing purposes and are now making it impossible to create production web widgets for those brands.

Please advise.

 

Thanks,

Daniel Bernens

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Hi Paul!
 
It's not possible to change the brand of a widget. When you create a widget, it's created based on the brand information, such as the script.
You may want to create a new widget instead for that other brand.
 
I hope it helps!

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1263082180589 is there a way to change the brand associated with a messaging widget after initial creation? I have one that I need to route to a different brand than it was originally assigned to.

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Hola Alberto,

 

Puede crear un activador para enrutar automáticamente los tickets de mensajería a un grupo de agentes; puede consultar este artículo para obtener más detalles.

 

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¿Como puedo direccionar las solicitudes de mensajeria solo a una seleccion especifica de agentes?

 

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