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Michail Rudenko

已加入2021年10月16日

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最后活动2023年12月28日

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的最新活动 Michail Rudenko

Michail Rudenko 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

Hello, Guys!

I have a question about Zendesk Contextual Workspaces. 

Will available apps and macros change in the agent interface once we set up a new Contextual Workspace for the specific scenario?

For example, I have Contextual Workspace for damaged item refund. Once agent opened ticket with this Workspace, agent will be able to choose between damage-related macros and categories.

Please, correct me, if I understand it wrong. I read available Zendesk articles about workspaces but still need some clarifications.


已于 2021年9月15日 发布 · Michail Rudenko

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Michail Rudenko 进行了评论,

评论Ticket customization

Are workspaces real-time features? Will workspaces update and show selected lists of macros/apps for the specific scenarios? Or after agent set the category of ticket for example?

 

查看评论 · 已于 2021年9月14日 发布 · Michail Rudenko

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