Aktivieren von Beitragsempfehlungen im Web Widget (Classic)

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Aimee Spanier

Zendesk Documentation Team

Bearbeitet 15. Mai 2025

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26 Kommentare

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      Viktor Osetrov

      Hello Odysseas,

      Could you please use the following URL path:
      https://{{YourSubdomain}}.zendesk.com/admin/channels/classic/web-widget
      Please change {{YourSubdomain}}to your subdomain address. 

      Hope it helps

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      Odysseas Spanoudakis

      In Channels I do not see the option Classic > Web Widget.

       

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      Anne Ronalter

      Hello Thomas,

      in this case, please open a ticket with Zendesk Support, so that we can take a closer look at this issue.

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      Thomas verbrugghe

      Hello
      I saw "To enable Answer Bot for the Web Widget" to enable Answer Bot.
      However, I don't see the Answer Bot toggle in my account.

      It was there before but now it disappeared..

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      Dane

      Yes, you care correct. It's also the same for Messaging and Flow Builder where the name and email will be asked before transferring to an agent.

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      shelley

      Thanks Dane, from my understanding end users would have to sign-in as part of the authenticating process, is that right?
      If so, I feel our users may find this tedious to do.

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      Dane

      Hi Shelley,

      As it turns out, you cannot modify this behavior of the Classic widget. However, you can also look into the option of authenticating your users so that it will show the name of their user in Zendesk. For more information, please refer to Enabling authenticated visitors in Web Widget (Classic).
       

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      shelley

      Is there a way to request the customers name & email address before the client can ask the Answer Bot a question?

      I have noticed that if the customers asks a question the Solved Ticket Requester is Unknown (Answer Bot). Therefore it doesn't link to the customers profile as an interaction.

       

       

       

       

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      Christine

      Hi Luis,

      Kindly raise a ticket with our support team so we can further investigate why the widget is not suggesting articles. See Contacting Zendesk Customer Support from within your product. Thanks!
       

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      Luis Pozo

      UPDATE - Created a dummy account as an end-user.. In the Help Center when I make a query i get the same issue as my personal account. Hopefully that gives you more context in what i should do next..? 

       

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