The Zendesk Suite includes a basic set of AI tools, while the Copilot add-on provides more robust AI-powered tools that are purpose-built for the customer service experience. To learn more about Zendesk's AI features, see Overview of Zendesk AI offerings.
Some individual AI features are turned on by default, and others must be turned on. You can monitor the status of most of the AI features in your account from the Overview page in Admin Center. See Opening the Overview page.
This article provides a list of Zendesk AI features and resources for how to turn them off or on.
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Zendesk AI features (included in Suite) |
See the following articles for details on how to manage AI-powered tools
included in the Suite:
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Zendesk Copilot (add-on for purchase) |
Zendesk Copilot includes all AI features in
the Suite, as well as additional features that provide more robust AI
assistance. See the following articles for details on how to manage AI features
included in the Copilot-add-on:
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