Automated resolutions are the unit of measurement used for calculating and billing your account for AI agent usage. Use the articles shown below to learn more about working with automated resolutions and automated resolution tiers.

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Automated resolutions are the unit of measurement used for calculating and billing your account for AI agent usage. Use the articles shown below to learn more about working with automated resolutions and automated resolution tiers.

The articles you reference depend on the type of account you have. Some accounts have the pricing model for traditional automated resolutions and some accounts have an evolved pricing model for automated resolutions. See How can I tell which account I have?

This article contains the following sections:

  • For accounts with the automated resolutions dashboard
  • For accounts with the resolution usage and resolution allowance dashboards
  • For accounts that are upgrading
  • How can I tell which account I have?

For accounts with the automated resolutions dashboard

If you have the automated resolutions dashboard in Admin Center, refer to these articles to learn more:

  • About automated resolution tiers
  • Managing your automated resolutions
  • Monitoring automated resolution usage
  • Analyzing advanced AI agent performance with the reporting dashboard
  • About automated resolutions for AI agents

For accounts with the resolution usage and resolution allowance dashboards

If you have the resolution usage and resolution allowance dashboard, refer to these articles to learn more:

  • About automated resolution tiers
  • Managing resolution usage
  • Managing resolution allowances
  • Upgrading from automated resolutions to resolution tiers

For accounts that are upgrading

If your account is upgrading to the new evolved pricing model, Zendesk will give you 30 days notice before your account is upgraded. Typically this will occur when you renew your subscription. If you are upgrading, refer to these articles to learn more:

  • Upgrading from automated resolutions to resolution tiers
  • About automated resolution tiers
  • Managing resolution usage
  • Managing resolution allowances

How can I tell which account I have?

  • Customers that have accounts with the traditional pricing model for automated resolutions will see the automated resolutions dashboard in Admin Center.
    • In Admin Center, click Account in the sidebar, then select Usage > Automated resolutions.

  • Customers that have an evolved pricing model for automated resolutions will see the resolution usage and resolution allowance dashboards in Admin Center.

    All admins will see the resolution usage dashboard. Only billing admins and the account owner will see the resolution allowance dashboard.

    • In Admin Center, click Account in the sidebar, then select Usage > Resolutions.

    • In Admin Center, click Account in the sidebar, then select Billing > Resolution allowance.

  • Customers who are upgrading to the new evolved pricing model will receive a 30 day notice from Zendesk before your account is upgraded. Contact Zendesk Sales for details.
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