Managing individual number settings Follow

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4 comments

  • Avatar
    Evelin Martinez

    were can i start call people on this site plz help me im new and don't know what to do?????????????????????

  • Avatar
    Nicole - Community Manager

    Hi Evelin - 

    Can you tell us more about what you are trying to do? If you're looking for a support phone number, the admin on your account should have that number.

  • Avatar
    Oliver Jackson

    Hi,

     

    we have different websites, each with their own telephone number. When a call reaches us, we need to make sure that we answer with the appropriate greeting, and that the agents know which website telephone number the caller has dialed.

    Will this information show up in Zendesk talk? I've assigned nicknames to each number, so will this nickname be displayed when they answer the call?

    Thanks in advance for any assistance!

  • Avatar
    Stephen Fusco

    Hi Oliver, 

    Thanks for your question! Yes, the nickname for the number will show up when the call comes in. Your agents can find this information just below the caller information in the pop up: 

     

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