Configuring CC and follower permissions

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4 Comments

  • Edwin Goh

    Hi Charles Nadeau,

    How do I disable the email notification for 'You are registered as a CC on this request ({{ticket.id}}). Reply to this email to add a comment to the request.'

    I will want my users to continue receiving updates from the tickets, but not everyone knows that we are using Zendesk to manage our tickets. These updates somehow confuses them what to do with them.

    Edwin

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  • Brett - Community Manager

    Hey Edwin,

    You should be able to edit what shows up in this email by doing the following:

    1. Click the Admin icon () in the sidebar, then select Settings > Tickets.
    2. Edit the CC email text.
      • Edit the CC email subject field to change the subject that appears in CC email notifications.
      • Edit the CC email text field to change the body that appears in CC email notifications.
    3. Click Save tab.

    Let me know if you run into any issues :) 

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  • Edwin Goh

    Hi Brett,

    The default text is always shown. I tried deleting every text and it keeps coming back after I click on Save Tab.

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  • Brett - Community Manager

    Hey Edwin,

    The default text keeps getting re-added to the field I mentioned previously? Any chance you could provide me with a screenshot of what you see on your end when navigating to that page?

    Thanks!

    0

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