Exporting data to a JSON, CSV, or XML file

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127 Comments

  • Jonathan Molina

    Thanks Amy Dee works great!

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  • Tito Loureiro

    Are we able to export articles on guide ,from Zendesk?

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  • Brett Bowser
    Zendesk Community Team

    Hey Tito,

    You can use the Guide API to export your articles or you can use the kBackup app within our App Marketplace.

    I hope this helps!

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  • CJ Johnson

    I don't actually see any way to use the API to export ticket audits with parameters like tags or specific forms. Can this be clarified? How is this achievable? 

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  • Amy Dee
    Zendesk Team Member

    Hi CJ! This article covers the native export options for Zendesk data. The Tickets JSON export is the most thorough of the bunch -- it includes the ticket in its current state (including tags, field values, and the form), details about all associated users, metric data, and the full comment history. It's a great resource for ticket data, but it doesn't get into individual ticket audits.

    If you're interested in ticket audits, you have a couple broad options.

    The Ticket Audits API shows the full audit history for a ticket. It includes every change to the ticket, including metadata for each update, all field changes, all comment text, etc. It's a complete picture, but it only supports one ticket at a time. This option is helpful if you've identified a subset of tickets (through search or some other resource), and you need to pull detailed information for that list of ticket IDs. It's not efficient for large or ongoing exports.

    For large or ongoing exports that include ticket audits, I recommend the Incremental Ticket Events API. The incremental endpoints are designed to deliver lots of raw data as efficiently as possible. The ticket events endpoint returns each event on its own, complete with all changes and metadata. (You have to include the comment_events side-load if you want comment text as well.) This allows you to pull all ticket events in bulk, but you need to reassemble them into tickets separately.

    I hope this helps!

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  • chrisg

    i dont see the reports in the list

    its just not there

    Click the Admin icon () in the sidebar, then select Manage > Reports.

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  • Amy Dee
    Zendesk Team Member

    Hi Chris! This likely means one of two things:

    Exports have not been enabled. Exports are disabled by default. If they haven't yet been enabled in your account, the account owner will need to contact the support team.

    There are domain restrictions on the export tools. The account owner can always reach the export page (once it's enabled), but they have the option to limit who else can access it. Only account administrators with a matching email domain will see it.

    If you're an administrator on your account and you don't see the export options, check in with the account owner and reach out to Customer Support if needed.

    I hope this helps!

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