| Suite | Professional, Enterprise, or Enterprise Plus |
Guide admins can disable the community in the help center. When it is disabled, users no longer see the community or have access to it.
When disabled, the community is still visible to you when you preview your theme (see Previewing your theme). This enables you to prepare the community template in your theme and preview it before enabling the community for users.
To disable the community
- In Knowledge admin, click Settings (
) in the sidebar. - Select Gather settings.
- Deselect Activate community.
- Click Save.
You can restore the community by selecting the Activate community checkbox.
4 comments
Madelyn Petrovich
I need to make the community forum page on my site completely inaccessible to the public while preserving all client submissions for high-level admins to see. If I disable the community, will the client submissions be deleted, or will I still be able to access them when editing my guide?
0
David Esparza
Hello, I am not seeing my Community section. I thought this was my issue so I went to add this back, however, it was already there. Although it did look slightly different. I am also not able to see the Activate Community checkbox per https://support.zendesk.com/hc/en-us/articles/4408821744026-Disabling-your-help-center-community to try toggling it back on/off
0
Gabriel Manlapig
When you disable Gather within the Guide settings, it will make the Community portion not visible for end-users in the live version of your Help Center. For agents and Guide managers it will still be visible while editing, in the event you'd like to re-activate again.
If you really want to remove the community link completely. You'll want to navigate to our Guide Theme settings and edit your theme code to remove the following code as shown in the screenshot below:
Remove the following line from your header.hbs template:
I hope that helps. Thank you!
0
Kenya Roberts
How can I preview the help center with the community portion disabled to see how it all looks? I only want the Help Center, but not the community
2
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