Organizing knowledge base content in categories and sections

Return to top
Have more questions? Submit a request

105 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Linda,

    This would most likely require some custom code in your Guide theme to get this functioning how you'd like it to. I would recommend taking a look at this article for hiding Help Center components using curlybars: Selectively hiding Help Center components using Curlybars

    I hope this points you in the right direction!

    0
  • RTB_IT

    Edit: Found the issue, one category had no published articles

    0
  • Nicole S.
    Zendesk Community Team

    Thanks for coming back and sharing what you found, RTB_IT! Glad to hear you got it figured out :) 

    0
  • Sharma

    Here is my question:

    Let's say I have a section called "Section 1" and I have 10 articles under "Section 1". I have another section called "Section 2" and I would like to have a copy of all these 10 articles currently under "Section 1" to show under "Section 2" as well.

    Is it possible to do a bulk copy instead of manually doing this to each article?

    0
  • Maggie Ungerboeck
    Community Moderator

    Hi Sharma,

    There isn't a bulk copy option - I just have done this by copying and pasting the content article by article. Luckily for us, it isn't something we have to do that often.

    0
  • Sharma

    Thanks, Maggie! This is a one time thing for us too as we are redesigning of our KB structure but we have so many that manually is time consuming. :(

    0
  • Celine Ladoire

    Sharma

    I haven't looked into this too deeply, but how about exporting your existing articles and then re-importing them (basically as copies) where you want them?

    Export: https://support.zendesk.com/hc/en-us/articles/203662346-Exporting-data-to-a-JSON-CSV-or-XML-file-Professional-and-Enterprise-

    Import: https://support.zendesk.com/hc/en-us/community/posts/360004399708-How-to-migrate-Knowledge-Base-articles-from-CSV-to-Zendesk

    0
  • Sharma

    Thank you Celine! I didn't think of this. I'll give it a shot. Stay safe and thank you once again!

    0
  • Fiona

    For one of my five categories, I want to jump from the category directly into the article list (skipping the section level as we don't need to divide the category further). Is there a way to do that, either in the interface or with some coding? Maybe we make just one section with all the articles in then hide the section level somehow? 

    Thanks!

    0
  • Sarah Diep

    Hi,

    We currently have an article under a section under a category. Is there a way to remove the section and have the article directly under the category?

     

    1
  • Fiona

    That's my question too, Sarah! Hopefully someone knows the answer.

    1
  • Madison Davis
    Zendesk Community Team

    Hey Sarah and Fiona! The quickest way would be to remove the code that shows the section titles from your Category page, so when a user lands on the Category page they'll just see the list of articles: 


     

    This is pretty quick & scrappy and doesn't totally remove references to the sections in your Help Center - for example, you also might want to remove {{breadcrumbs}} from the article_page.hbs template after you do this. But if you're looking for a quick way to remove a click this'll do it :) 

    0
  • Sarah Diep

    Thanks Madison! But is there a non-code way to removing a section?

    0
  • Madison Davis
    Zendesk Community Team

    Sorry to say it, Sarah, but there's not. You can put all of your content into one section that nests into one category, but if you're using the standard Copenhagen theme, it's build to display the category, then sections within it, then articles within those. It's not possible for an article to live in a category without being nested into a section. 

    0
  • Sarah Diep

    Thanks Madison! Appreciate all your help!

    0

Please sign in to leave a comment.

Powered by Zendesk