How can I display an article or section in multiple sections or categories?

Question

Can I put an article or section in multiple sections or categories? 

Answer

In the Help Center, content is organized in a Home > Categories > Sections > Articles structure. With default functionality, a section can only be in one category and an article can only be in one section. 

However, you can display a link to the section or article on the page you'd like it to also be available by customizing the template page for the section or category.

Using the is property, you can code in the reference to display the content in the additional section or category. For more information, see the article: Help Center Templates. To do this, you need the ID of the section or category. This can be found at the end of the section or category URL that you want to add the content to. For example, https://yoursubdomain.zendesk.com/hc/en-us/categories/#######

To add an article to a section

{{#is section.id ######}}
<a href="https://help center article URL without the title">alt text</a>
{{/is}}

To add a section to a category

{{#is category.id ######}}
<a href="https://help center section URL without the title">alt text</a>
{{/is}}

To add an article to the category page within the {{#each section}} helper

{{#is id ######}}<a href="https://help center article URL without the title">alt text</a>
{{/is}}

If you add an article or section to an empty section or category, the process is different and involves incorporating the if/else statement used to display an empty link within the category or section.

For adding an article to an empty section there is an {{#if section.articles}} statement. Within that statement, the {{else}} statement should look like the below script.

{{else}}
{{#is section.id ######}}
<ul class="article-list">
<li class="article-list-item">
<a href="https://help center article URL without the title">alt text</a>
</li>
</ul>
{{else}}
<i class="section-empty">
<a href="{{section.url}}">{{t 'empty'}}</a>
</i>
{{/is}}
{{/if}}

For adding a section to an empty category, the {{else}} statement looks like the below script.

{{else}}
{{#is category.id ######}}
<section class="section">
<h3 class="section-tree-title">
<a href="https://help center section URL without the title">alt text</a>
</h3>
 </section>
{{else}}
<i class="category-empty">
<a href="{{category.url}}">{{t 'empty'}}</a>
</i>
{{/is}}

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online.