Using restricted Help Center content with the Web Widget Follow

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8 comments

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    Sean O'Hara

    This is amazing! Extremely helpful!!!

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    Atif Ehsan

    This is very helpful. Thanks!!

    However, we have a couple of questions and it would be great to get some clarity. We have a restricted Help Center (requires sign-in) and have followed all of the above instructions. The help content shows up in the web widget window in our platform.  However, when we click on "view original content" button, it opens a new page and still asks the user to sign-in.

    1. Are we missing something? Wasn't the updated widget with the shared secret snippet supposed to take care of this by authenticating the user from web widget, to see the content online?

    2. Will "Whitelisted Domains" setting help? We tried but it seemed not to.

    (apologies for the novice questions but what we are trying to do is not have a public Help Center but have our platform users access the help center from within the system via web widget)

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    Atif Ehsan

    Hi - any help regarding above comment? Thanks!

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    Eric Nelson (Edited )

    Hey Atif, 

    I'm going to move this into a ticket for you since we have to go through some account specific info with you to troubleshoot. I'll see you in the ticket shortly! 

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    Michael Thomas

    Hello,

     I have this implemented nicely on our companies platform however I seem to have an issue. I am working on re-authenticating a user on our platform while they stay logged in but your widget seems to not support this? The advice for removing the restricted article access authentication is to call zE.logout() but there is not the relevent zE.login() function to enable access. I am wondering if it is intended to only reset the window.zESettings with a new JWT token to reauthenticate? Note that this is only for a repeat authentication and not the initial one while also not logging out of our platform.

    Thank you.

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    Erica Wass

    Michael: I see you have a ticket for this so I'll reach out there for some additional details on what you are seeing. 

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    Edgar Cruzado

    Hi Erica, I am working on the same functionality as Michael, what was the final answer?

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    Erica Wass

    @Edgar, please contact support@zendesk.com and our advocacy team should be able to assist you. Thanks!

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