How do I cancel my account?

Question

How do I cancel my Zendesk account? Can Zendesk cancel my account for me? 

Answer

Agents cannot cancel a Support account. Only the account owner can cancel the account.

Warning: If you cancel your account, you will lose access to your account immediately, and we are unable to offer a refund, so you may wish to cancel your account closer to the next billing cycle. This will also give you time to migrate data or tie up any other loose ends.

To cancel your account

1. Click the Zendesk Products icon () in the top bar, then click Admin Center.
   
2. Click Billing details > Go to Cancellations > Cancel account.

For more information about how to make changes to your subscription, see the article: Viewing and managing plan subscriptions.

Note: If you have a managed account, contact your account representative to cancel your account. If you want to cancel your Zendesk Chat account, see the article: How do I cancel my Zendesk Chat subscription? If you want to cancel your Sell account only, see the article: Canceling your Sell account.