How do I cancel my account?

Question

How do I cancel my Zendesk account? Can Zendesk cancel my account for me? 

Answer

Agents cannot cancel a Support account. Only the account owner can cancel the account.

Warning: When you cancel your account you will lose access to the account immediately. We are unable to offer refunds for canceled accounts so we recommend canceling your account close to the next billing cycle. This will also give you time to migrate data or tie up any loose ends.

To cancel your account

1. Click the Zendesk Products icon () in the top bar, then click Admin Center.
2. Click Billing details > Go to Cancellations > Cancel account.

For more information about how to make changes to your subscription, see the article: Viewing and managing plan subscriptions.

Note: If you have a Sales assisted account, contact your account representative to cancel your account. If you want to cancel your Zendesk Chat account, see the article: How do I cancel my Zendesk Chat subscription? If you want to cancel your Sell account only, see the article: Canceling your Sell account.