How do I forward calls from Talk to a personal phone? Follow

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6 comments

  • Avatar
    Fairuz Nandi Damba

    Hi Claire,

    Im currently using Zendesk Talk trial version and trying to configure how to forward calls to my personal phone, is it possible to do it on trial version? Or I need to upgrade it?

    Thanks.

  • Avatar
    Laurie

    Hello Fairuz,

    Yes, you can forward calls to your personal phone on a trial account! However, if you have an international phone number, you will need to reach out to our support team to help activate that for you.

  • Avatar
    Fast Sale Detailing PTY LTD

    Hi how do I do the initial set up? 

  • Avatar
    Jessie Schutz

    Hey there!

    I recommend you check out of Zendesk Talk resources, which contains a collection of links to all of our Talk documentation. You should find what you need there!

  • Avatar
    Alessandro Morelli

    Forward to (mobile) phone number is working only when agent is loged-in or also when agent is offline and not at the desk?

  • Avatar
    Keith @ Zendesk

    Hey Alessandro,

     

    So long as you have yourself set to Available in your last session in Zendesk (from a computer browser or phone browser) the Forwarding will work.  :)

     

    Thanks!

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