How do I forward calls from Talk to a personal phone? Follow

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11 comments

  • Avatar
    Fairuz Nandi Damba

    Hi Claire,

    Im currently using Zendesk Talk trial version and trying to configure how to forward calls to my personal phone, is it possible to do it on trial version? Or I need to upgrade it?

    Thanks.

  • Avatar
    Laurie

    Hello Fairuz,

    Yes, you can forward calls to your personal phone on a trial account! However, if you have an international phone number, you will need to reach out to our support team to help activate that for you.

  • Avatar
    Fast Sale Detailing PTY LTD

    Hi how do I do the initial set up? 

  • Avatar
    Jessie - Community Manager

    Hey there!

    I recommend you check out of Zendesk Talk resources, which contains a collection of links to all of our Talk documentation. You should find what you need there!

  • Avatar
    Alessandro Morelli

    Forward to (mobile) phone number is working only when agent is loged-in or also when agent is offline and not at the desk?

  • Avatar
    Keith @ Zendesk

    Hey Alessandro,

     

    So long as you have yourself set to Available in your last session in Zendesk (from a computer browser or phone browser) the Forwarding will work.  :)

     

    Thanks!

  • Avatar
    Alison Strycula

    Hi, 

    I can't figure out how to add my personal number. When I press the globe icon, It says my "Via Phone" is not configured.

    please let me know..Thanks!

    Ali

  • Avatar
    Olena Sosyedova

    Hey Alison,

    To add the forwarding number, you will need to go to your agent profile (top right corner of the UI) and on the left side, you should see the option for Agent Forwarding. That would be where, you will need to add your personal number in order to receive calls via Phone :)

  • Avatar
    Charlie Smith (Edited )

    I have successfully taken a phone call via forwarding to mobile. So if i want to then be available to take another call, but am not in the office to mark myself as 'available to take new calls' how does that work?

  • Avatar
    Brittany Brown

    "If your agents forward calls to a phone system where personal voicemail boxes are not an issue, you can disable this option so that agents are immediately connected to callers when they answer."

     

    How do we disable the Agent confirmation when forwarding?

  • Avatar
    Austine Hipol

    Hi Brittany!

    I'm glad you wrote to us. The "agent confirmation when forwarding" setting is hiding in Admin > Channels > Talk under the Settings page — you should see the toggle switch near the bottom of that page.

    I hope this helps! Happy to help if you have any other questions on this.


    Best,

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