Getting started with live chat for admins

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Madhan, think you might have the wrong website. We sell subscription based Chat software. If you are having trouble with your account, please email

  • Heather MacAlister

    I have been trying  for 5 days after paying and then I cancelled and then you took my money but I still had 21 days left of the what I had paid for and not I cannot log in - your support really sucks.

    Why don't you use the chat option for communicating with clients if its so good ??

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Heather,

    Sorry that you are having trouble with your account. I see that you have an open ticket already for the issue, I have asked the support team to get back to you to resolve the issue.

    The chat option for support is available if you are logged into the product. You should hear back from the support team soon on your existing ticket.



  • Jennifer Dragan

    Hello there! 

    Hoping you can help: We are ready to start building out our Chat platform. but need to work out the details first. I see that I don't have access to the platform unless I enable it (which I don't want to do since we have a support widget available on our Help Center). 

    What do you recommend is the best way to customize the platform without our customers seeing a chat option on our Helpdesk? 

    Thank you,

  • Erika Camille Sundian
    Zendesk Community Team

    Hello Jennifer Dragan,

    Your account manager will be in touch with you anytime soon to discuss your Enterprise Sandbox, which is a testing environment, and help out as well with your chat project.

    In this article, you'll find the instructions on how to activate the Sandbox in your instance: Testing changes in your sandbox (Enterprise)

    Also, since you're under the Enterprise plan you've also got Multibrand as an option, you could add a brand for testing purposes, and experiment on a branded widget, but leave chats disabled for the main widget. Here's a resource for getting the widget set up for multiple brands Multibranding Zendesk Chat (Enterprise)

    Let me know if you have any questions! :)



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