Creating standard calculated metrics and attributes

When the metrics and attributes included with Explore do not meet your needs, you can create your own custom metrics and attributes. In this article, you'll learn about standard calculate metrics and standard calculated attributes. These enable you to create new metrics and attributes using the metrics and attributes included with Explore along with a variety of formulas, mathematical functions, and more.

For example, you could create a standard calculated metric that only returns tickets received through the email channel by using the following formula:

IF ([Ticket channel]="Email") THEN [Ticket ID] ENDIF

For a list of all available calculated metrics and attributes, see Calculation types reference. For an introduction to writing formulas, see Getting started with custom metrics and attributes.

This article contains the following sections:

• Standard calculated metrics
• Standard calculated attributes

Standard calculated metrics

Standard calculated metrics enable you to create completely new metrics to add to your dataset. You can use pre-existing metrics and attributes from your dataset, and functions included with Explore's formula writing language.

To create a standard calculated metric

1. In query builder, click the calculations icon () on the right sidebar.
2. Click Standard calculated metric. The Standard calculated metric page opens.
3. If you want to add any metrics or attributes to your formula, choose them from the Fields drop-down list or click Explore's auto-complete suggestion as you type the formula.

   

4. If you want to add functions to your formula, click Add under Functions or click Explore's auto-complete suggestion as you type the formula. For a full list of all available functions, see Explore functions reference.

   

5. Check Compute separately if your formula is using existing calculated metrics and attributes, and you do not want to affect their calculations.
6. Click Save. The metric is saved to the dataset you currently have loaded.

You can now add this calculated metric to your query. When you click Add in the Metrics panel, you'll find you metric in the Calculated metrics folder.

Standard calculated attributes

Standard calculated attributes to create new, custom attributes to add to your dataset. Standard calculated attributes can use existing attributes and metrics, as well as functions from Explore's formula writing language.

The steps to create a standard calculated attribute are the same as the standard calculated metric instructions above, except there is no Compute separately option. There are two additional options available:

• Computed from: The drop-down list displays attributes you can use in your standard calculated attribute.

  

• Sort like time attribute: If your calculated attribute represents dates, this option places your date values in the correct order.

When you click Add in the Columns, Rows, Explosions, or Filters panels, you'll find your metric in the Calculated attributes folder.