Security Configuration Requirements for HIPAA Enabled Accounts on Zendesk

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3 Comments

  • Craig Lima
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    January 17th, updated to disallow attachments in Chat.

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  • Craig Lima
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    March 6th, 2019: updated to include settings for Zendesk Explore

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  • Craig Lima
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    Nov 6th 2019

    Article updated to reflect the change that subscribers may elect at their sole discretion to forgo or substitute any particular configuration so long as they assume the responsibility for such decision.

    "Subscriber’s  failure to implement and comply with any particular configuration listed below, or any series of required configurations listed below, shall be at
    Subscriber’s own risk and  at Subscriber’s sole discretion; and such failure shall relieve Zendesk and its employees, agents, and affiliates of any responsibility with respect to any unauthorized access to, or improper use or disclosure of, Subscriber’s Service Data, including any electronic Protected Health Information, that results from such failure by Subscriber. "

    Other changes include

    1. the ability to use SMS so long as subscriber assumes all responsibility for ensuring no PHI is present in such transmissions.

    2. The ability to use attachments in Chat so long as subscriber assumes all responsibility for ensuring no PHI is present in such attachments.

     

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