Sending bulk email messages

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6 Comments

  • Sy Sussman

    Can you send a bulk email from the company, instead of from an individual? Let's say that we want to announce a new product to our Leads and Contacts, is there a way for that announcement to come from the company?

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  • Katie Dougherty
    Zendesk Community Team

    Hi Sy Sussman,

    Thank you for reaching out! 

    You can send an email from the Company Card if there is a company email on the record. Click Edit on the company's page to add an email address on file. Sending an email from the Company Card page will send an email only to the Company email address unless you CC other Contacts. 

    However, if you are looking to send a bulk email to all Contacts that are associated with a Company, I would suggest doing that through a Smart List! 

    1. Create a smart list in the Contact section of your account
    2. Add the column "Company" 
    3. Filter the first column for "Person" only by clicking on the funnel icon
    4. Filter the Company Column for the specific company
    5. Click on the box to select all people in the list
    6. Click on the email icon to send a bulk email 

    Replicate these steps in the Lead section of the account if you need to email Leads as well as Contacts. 

    I hope this helps! 

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  • Jeffrey Rohde

    Can you Delay Send (as in Outlook - where you can choose a later time for the message to be sent)  in the Professional plan (and levels above)?

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  • Katie Dougherty
    Zendesk Community Team

    Hi Jeffrey Rohde,

    You cannot send delayed emails from within Sell.

    • However, if you have integrated your email with a delay send functionality, feel free to continue sending delayed emails outside of Sell (through your external email account). These emails (after they have sent) will sync into your Sell account to existing Leads/Contacts with matching email addresses! 
    • Additionally, you can engage leads (prospects) by automatically sending them emails at intervals using an email sequence.

    That being said, I agree that this would be great feedback for our Product Team if you would like to post in our Sell Feedback Community so others can upvote and comment on your suggestion! 

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  • Jeffrey Rohde

    Thanks Katie, 

    do any of those integrations (Office 365, etc) retain the ability to see whether your email has been read, or does that only come with sending outbound from Sell?

    It's the single most useful feature in Sell for me, but i find i have a much better hit-rate getting things  looked at if they're arriving at the destination at particularly times of the day (I'm a hospitality supplier), and that overlaps strongly with when i should be AWAAY from the computer and out with customers.

    I will take your suggestion of the feedback to Product Team.

    Thank you  for your help thus far!

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  • Katie Dougherty
    Zendesk Community Team

    Hi Jeffrey Rohde,

    Our email views are tracked by a very small 1x1 pixel image that we include in each email sent from Sell. However, please note that the recipient of the email does not see this tiny image. When the recipient of your email opens the email, the image loads automatically and we track how many times that image loads. This results in the number of times you see that the email is viewed (the number next to the eyeball icon).

    You are correct that if you are sending emails outside of Sell (in Office 365) those emails would not include the tracking functionality. You would still be able to see information such as "days since last communication" or "my last outgoing email" if you sent the email outside of your Sell account. 

    That being said, I will make sure to pass your feedback to our Product Team internally and you can also see our Reach Email Sequencing option that allows you to automatically send leads emails at intervals.

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