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Sending bulk email messages



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Nova Dawn

Zendesk Documentation Team

Edited Jun 21, 2024


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6 comments

Hi Zendesk, 

I'm a support agent that uses Zendesk. We have around 800 clients that we need to notify (need to verify their addresses or names etc). We have their emails. I don't think they are in any existing contact list that's in zendesk (we pulled the emails from our logistic system). Is there anyway I can bulk send emails/create help desk tickets for them at the same time? Thanks in advance! 

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Katie Dougherty

Zendesk Digital Resources Team

Hi @...,

It is my understanding that you are referring to our Support product (not Sell) and are trying to verify end users! If that is the case, here is the article on verifying an end user's email and bulk updating users.  If you have a moment, I would suggest posting some feedback about this process in our Community Feedback Section because at this time you can either manually verify an end user's email or use our API for bulk actions. I'm afraid there is not a bulk verify option in the product at this time.  

Additionally, the article Can I bulk create tickets to email my users? should hopefully address your second question. 

I hope this helps! 

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Is there any way to cc other members of my team when sending a bulk email? 

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Hi Nathan, unfortunately, you can’t cc any users on a bulk email. This feature is only available when sending regular emails through Sell. If this would add a lot of value to Sell I would definitely suggest voicing this as a feature request on our UserVoice page so others who may be looking for this added functionality can upvote your request. Our Product Team takes into consideration posts/upvotes on this page when designing the product roadmap, I've linked both of these below:

https://support.zendesk.com/hc/en-us/community/posts/360003244787-Community-Discussion-Share-your-ideas-for-improvements-to-the-Zendesk-Community

https://support.zendesk.com/hc/en-us/community/topics/360003042793--Feedback-on-Sell

Best,

Austine Hipol
Customer Advocate | Zendesk Sell

Zendesk Sell CRM
Visit our Support Center

Contact us:
+1 888-670-4887

support@zendesk.com

(Mo-Fr, 8am-5pm, Pacific Time)

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If you need to send more emails without limitations, you can try Proactive Campaigns for Zendesk support. Run 2000 or even 10000 emails from our backend even with a closed browser. Also, create a customer mailing list filtered by specific criteria to include in your campaign.

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Hi,
I am using this feature to send out a small monhtly newsletter to a few hundred people. Besides the limiter of 300 mails/day I do see two additional issues:

  1. I cannot bulk select several people. My list consists of around 650 contacts. Since there's a limit of 300 mails/day, I would like to be able to bulk select several people. Hotmail/Outlook has the feature to select a mail (mark it or click the check box), hold down the shift button and click the final mail you want to select as your last mail. This same feature would make it a lot easier. Or buttons that marked either 50 or 100 more contacts at a time.
  2. I cannot remove individual people on the smart list I created. I have filtered pretty well on my contacts, but there are still some 20 people I wish not to hit and more might opt out of the newsletter later on. currently, if I delete a contact from my Smartlist I fully delete the contact and its records from Sell. It would be great to instead be able to create lists based on a filter search and then have the list as just the names and emails of the contacts instead of the original contacts in Sell. This should then have the added feature of adding or removing individuals from the list.

I understand your focus does not lie in building a mail service like Mailchimp into Sell, but these minor additional functions would also support other major features in Sell such as the sequences where you also base it on a Smartlist.

Is this something you have on your roadmap soon to come or can add?

 

Thank you!

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