Configuring Explore dashboard sharing permissions

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6 Comments

  • Jathan Désir

    Rob Stack - Thank you so much for this update! We have been looking for this sharing feature. Unfortunately, due to it only being Enterprise, we apparently cannot use. We are a small startup, and the Enterprise plan just doesn't make sense for our model, and we've been properly scoped for Prof + Collaboration package over the past year.

    Is there any way we could get this to be an add-on, or better yet, available on the Professional tier of plans?

    3
  • Rob Stack
    Zendesk Documentation Team

    Hi Jathan Désir thanks for the great feedback. Please consider adding this request to our Explore feedback page at https://support.zendesk.com/hc/en-us/community/topics/360001200913
    That way, members of the product team will get visibility and other customers can vote on your request. Please also consider contacting Zendesk support directly using this link - https://www.zendesk.com/contact/

    I hope this helps and thank you again for the feedback.

    1
  • Brian McGinley

    This is very frustrating... We had been on the Legacy Support Suite Professional and we were just upgraded to the Zendesk Suite Professional this month. Link sharing functionality was removed from Professional level and is now only Enterprise level? Perhaps in your chart of all the great things you will get if you upgrade it should include the things you are taking away. We had reports going out to all of our clients every week and now I would need to manually compile these and email them myself? So, I wasted hours of time training and reinforcing behavior with my client base to get them to used to the tools you have taken away. What a waste of my time building those dashboards. 

     

    1
  • Austin Nguyen

    You're right Brian, this shouldn't have been taken away. Zendesk, please reinstate this for Pro subscription. Thank you. 

    1
  • Jathan Désir

    Agreed. Please bring this back. The Explore reports are far too complex, and the standard charts were far better.

    0
  • Nicole S.
    Zendesk Community Team

    Hi all - 

    We love that you're sharing your thoughts, but they won't be seen by product managers here. PM's subscribe to and provide updates in our product feedback topics in the Community. Here is the place to provide feedback related to Explore: Feedback on Explore

    If you haven't posted there before, here are the product feedback guidelines and how to write an effective feedback post

     

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