Issue symptoms
I can't log in to my Zendesk account.
Resolution steps
There are several reasons that may cause you trouble logging in. There are also a lot of products and resources you may be trying to access.
This article includes the button below that will try and help you log into your account after you select your subdomain. Once logged in, you can use the product tray to navigate to other products:
If you are still having trouble, find the section below that matches your problem and product to get help signing in.
Support accounts
Chat-only accounts
Sell accounts
Mobile apps
Support account agent login
Make sure you are at the correct login page using the subdomain of the account you wish to enter. If you do not know your subdomain, use the Zendesk login reminder tool. Make sure to click I am an Agent on the sign-in screen:
If you are at the right place, but still having trouble, use these articles for your specific situation:
- How do I reset my password when I can't sign in?
- Accessing your Zendesk account when your SSO service is down
- I use 2-factor authentication and am locked out
- Error: Refused to connect
If the above articles don't help
- Go to yoursubdomain.zendesk.com/access/normal and attempt to sign in using your Zendesk credentials. The option to get a new password will not be presented until you try and log in at least once.
Note: If your company uses single sign-on, reference the above article on accessing your Zendesk account when your SSO service is down instead. -
Clear cache and cookies on your web browser and try to sign in at the
/access/normal
URL again. - Open an incognito or private browsing window in your web browser and try the
/access/normal
URL from within that window. This helps remove any extensions or other things that may be interfering with your login or use of Zendesk.
Chat-only accounts and Chat-only agents
- Make sure you using the correct login page for chat-only accounts:
yoursubdomain.zendesk.com/chat
, replacingyoursubdomain
with your actual subdomain - How do I reset my Zendesk Chat password?
- How do Chat-only agents log in to Chat?
Sell accounts
- For Zendesk Sell accounts, see the section: Zendesk Sell accounts: resetting a password.
- For Sell Legacy accounts (that is, if your Sell account was created before January 7, 2020, and has not been migrated to Zendesk), see the section: Sell Legacy accounts: resetting your password.
- For issues signing in to Sell, see the section: Troubleshooting sign in issues.
- If you are logging in to Sell for the first time after connecting your legacy Sell account to the Zendesk platform, see this section: How do I sign in to a Sell account on the Zendesk platform for the first time?
37 comments
Tariq Ziad
Please refer the the image, I am having following error.
0
Dwight Bussman
Sorry to hear about the issue you're seeing. I recommend reaching out to our Support team as documented here: https://support.zendesk.com/hc/en-us/articles/4408843597850 so that someone can take a closer look into this matter.
1
Andreas Siatras
Hi,
End user is trying to login to https://scytalys.zendesk.com and getting the same error that the page doesn't exist.
Could you please help us with this issue?
1
Mathieu Bevis
Im on my trial, getting set up to demo with my team before purchasing, and I'm running into this issue when attempting to log in with my test user . Agent portal works still. But the user interface is inop
1
Audrey Ann Cipriano
Hi Mathieu Bevis welcome to our Community!
I'll raise a ticket on your behalf as we need to check on your account to further investigate. You'll receive an email shortly! Thanks!
1
Kevin McCulloch
I am getting the same access denied prompt and to contact the system administrator. This keeps happening unfortunately… please advise.
0
Mi Tech Digital Marketing & Seo Agency
Make sure you're using the correct email and password, and try resetting your password if needed. If you're seeing an error message, take note of what it says, as it might give clues about the issue. Also, check if your internet connection is stable and try clearing your browser cache or switching to a different browser.
If the issue persists, it could be related to account permissions or a system-wide problem on Zendesk’s end. Try logging in from an incognito window or a different device. If you’re part of a team, ask your admin if there have been any changes to your account. You can also check Zendesk’s status page for any ongoing outages. If nothing works, reaching out to Zendesk support might be the best next step—they should be able to help you regain access.
i had the same issue wile working on Magis TV Para PC, i tried the same and got my issue resolved. Hope it helps you too.
0