I have a billing, payment, or subscription question

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  • Carl

    I opted to buy Zendesk because the free trial was ending. It gave me 5 agent seats, I only need 2. What can I do about this? I already got billed for $3000. 

  • Dave Dyson
    Zendesk Community Manager

    Hi Carl,

    I see you've already chatted with one of our support agents, and they've sent your ticket to our Finance team. Thanks for your patience!

  • Wayne Fleury

    I am subscribed to NECROIPTV and they use Zendesk as a support group. So they say. Their service has been good up until last month (November)  I have been billed and made a PayPal payment to them but they are not responding and my IPTV service has been disconnected. Can you help? Wayne Fleury   


    This comment has been edited by the Zendesk Community Team to remove personally-identifying information, in accordance with our Community Code of Conduct.


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