Best practices documentation

These are the best practices articles for self-service:

  • Optimizing your help center content for bots and AI
  • Finding issues to populate your knowledge base
  • Developing content for your knowledge base
  • Driving traffic to your knowledge base and community
  • Six things to think about before setting up community
  • Measuring and optimizing your self-service channels

Community and support tips

Be sure to check out these tips for self-service:

  • Fine Tuning: Blueprinting your Help Center
  • Fine Tuning: Help Center Customization
  • Fine Tuning: Two ways to launch your Help Center Community
  • Fine Tuning: The beauty of self-service
  • Tips for building a thriving Help Center (blog post)
  • The data-driven path to building a great Help Center (blog post)
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