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Managing payments



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Lisa Kelly

Zendesk Documentation Team

Edited Feb 11, 2025


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39 comments

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Brett Bowser

Zendesk Community Manager

Hey Ben,
 
 Following up on Lisa's comment quick. It looks like your ticket has been assigned over to our Finance team and they are actively looking into your account as I type this.. As soon as they have more information they will follow up with you in that ticket.
 
Thanks for bringing this to our attention!
 
Cheers!

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Dear customer support,

we currently pay by bank transfer. we receive an invoice with a payment target of 4 weeks. 
We would like to switch to a credit card, which has to be charged before the amount is debited due to the high amount.

If I specify a credit card as the payment method - how many days or weeks before the amount is debited from the credit card do I receive the invoice with the information on how much money will be debited? Is it still 4 weeks?

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Lisa Kelly

Zendesk Documentation Team

Hello Sascha, 
You need to contact Zendesk Customer Support directly so they can help you with your issue and answer any questions you have about your account. 

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Hi, please someone can help to to pay my account? I have opened a couple of tickets but nobody help me.

I need coordinates for bank wire transfer.

Thank you.

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Hello, Confindustria Bergamo
 
This is Francisco from the Service Desk Team, and we are currently working on your request regarding needing assistance to pay your account.  Would you be able to provide me with more details regarding the issue you are currently experiencing when attempting to make a payment (invoice #, payment type cc/wire transfers, any errors when attempting to pay, amount)
 
Thank you 
 
Francisco Trejo

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Hello,
 
We are just following up with you regarding our previous email and to see if you still require assistance with the bank details to process a wire transfer payment.
 
Thanks
 
Francisco Trejo

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I am not the owner on the account, but I am the controller for the company.  I receive copies of the invoices through the email account I manage and yet I cannot easily resolve the issue there appears to be with the payment method.  I keep being directed to a page that doesn't exist anymore.  This is a hassle that is taking way more time than it should.  Matters such as this shouldn't be exclusively handled through automation, thank you. 

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My account has been cancelled and we would like to reactivate it and make payment today. Do we submit payment to the JP Morgan Chase Account? This is for Zendesk Sell.

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Hello Ivonne! 
Thank you for reaching out. I have created another ticket for this and the team will contact you briefly.

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