Payments for most Zendesk products are managed in Admin Center. This article describes how to use Admin Center to manage payments for your Zendesk account, including updating credit card information or changing your payment method. The currently-accepted payment methods for Zendesk products include credit card, PayPal, wire transfers, direct debit, and checks.
You must be the account owner to perform these tasks. If you are not an account owner and you want to change your payment method, contact the account owner.
This article contains the following topics:
- Changing your payment method
- Adding a VAT (or GST) number
- Changing the payment currency
- Viewing payment instructions
Changing your payment method
To change your payment method
-
In Admin Center, click
Account in the sidebar, then select Billing > Payment.
This page shows your current Payment Method and Business details. Business details include the address where your business is physically located).
- Next to Payment method, click Edit.
If you don't see an Edit button, your account does not support self-service payment changes. Contact your account representative or Zendesk Sales to make changes.
You can choose Bank account (direct debit), Credit or debit card, or PayPal. For all other types of payments, contact your account representative.
- Enter your payment information, then accept the authorization agreement.
For example, this is the authorization agreement for direct debit.
- If necessary, enter a Value Added Tax (VAT) number for your payment.
In some cases, a VAT number is optional. In other cases, it is required. See Adding a VAT (or GST) number
- Click Save.
When the payment successfully charges, an email is sent to:
- The email address you entered when you provided credit card or PayPal information.
- Any email addresses added as billing contacts.
Adding a VAT (or GST) number
Some countries require their businesses to register for Value Added Tax (VAT), also known as Goods and Services Tax (GST) in certain locations. The VAT or GST number is a unique identifier issued by the country's tax authority for collection of the tax.
Registration requirements vary by country, but Zendesk is required to collect VAT or GST numbers for businesses based in the following countries:
- Singapore
- India
- Chile
- Colombia
- Norway
- Switzerland
- Turkey
- Brazil
You can enter your VAT or GST number when you add or change a payment method in Zendesk. This value must correspond to your shipping address rather than the billing address. By entering your VAT number on the Payments page, you are agreeing to take on the tax requirements for your purchase.
If you are based in one of these countries and do not provide your VAT or GST number, Zendesk will levy VAT or GST on your purchases.
Changing the payment currency
When you open an account with Zendesk, your subscription page shows your payment currency. Currently, Zendesk supports USD, EUR, and GBP for Support accounts. To change the payment currency, contact your account representative or contact Zendesk Customer Support. If you use PayPal, you have the flexibility to pay in any currency (or other local payment methods) supported by PayPal. Brazillian customers can change their payment currency from USD to BRL.
Viewing payment instructions
Payment instructions are included on each Zendesk invoice, including Zendesk wire transfer details. To view an invoice, see Managing invoices.
39 comments
Brett Bowser
Following up on Lisa's comment quick. It looks like your ticket has been assigned over to our Finance team and they are actively looking into your account as I type this.. As soon as they have more information they will follow up with you in that ticket.
Thanks for bringing this to our attention!
Cheers!
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Sascha Korinth
Dear customer support,
we currently pay by bank transfer. we receive an invoice with a payment target of 4 weeks.
We would like to switch to a credit card, which has to be charged before the amount is debited due to the high amount.
If I specify a credit card as the payment method - how many days or weeks before the amount is debited from the credit card do I receive the invoice with the information on how much money will be debited? Is it still 4 weeks?
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Lisa Kelly
Hello Sascha,
You need to contact Zendesk Customer Support directly so they can help you with your issue and answer any questions you have about your account.
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Supporto | Confindustria Bergamo
Hi, please someone can help to to pay my account? I have opened a couple of tickets but nobody help me.
I need coordinates for bank wire transfer.
Thank you.
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Francisco Trejo
This is Francisco from the Service Desk Team, and we are currently working on your request regarding needing assistance to pay your account. Would you be able to provide me with more details regarding the issue you are currently experiencing when attempting to make a payment (invoice #, payment type cc/wire transfers, any errors when attempting to pay, amount)
Thank you
Francisco Trejo
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Francisco Trejo
We are just following up with you regarding our previous email and to see if you still require assistance with the bank details to process a wire transfer payment.
Thanks
Francisco Trejo
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Jeffrey Giaimo
I am not the owner on the account, but I am the controller for the company. I receive copies of the invoices through the email account I manage and yet I cannot easily resolve the issue there appears to be with the payment method. I keep being directed to a page that doesn't exist anymore. This is a hassle that is taking way more time than it should. Matters such as this shouldn't be exclusively handled through automation, thank you.
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Ivonne Larose
My account has been cancelled and we would like to reactivate it and make payment today. Do we submit payment to the JP Morgan Chase Account? This is for Zendesk Sell.
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Priscila ML
Thank you for reaching out. I have created another ticket for this and the team will contact you briefly.
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